November 20, 2011 (Powerhomebiz.com) For organizations and entrepreneurs involved in call center business are constantly searching for an effective dialing solution which can understand their chronic business situations and allows them to business potential, efficiencies and productivity. At the same time they are searching for a solution which requires minimal overhaul and can perform smoothly without any interruption. These relates to a dialing service which can increase the call flow and the agent calling capacity.
For call centers, especially involved into outbound – marketing or sales – campaign automated dialing service have always proven to be an effective measurement. But an automated dialing service has some limitations including such as no call screening and irrelevant call flow. Because of these factors agents making calls have to face unproductive like answering machines, busy tones, fax tones, etc. This disadvantage in addition with the irrelevant call flow increases the server downtime issues and affects the business in several other ways. The end result, automatic dialers proves to be expensive for the organization and hampers the business productivity.
On the other hand, redCloud as a professional company based in Phoenix, Arizona, has vast knowledge of call center industry. They understand the complications involved in the industry and overcoming all the above disadvantages of automated dialing service they offer state-of-the-art hosted predictive dialing service which helps their customers to maximize the results of their outbound campaigns. Their web based hosted predictive dialer works on a series of statistical algorithms and dials the list of telephone numbers, connecting only the answered calls to the agents.
It screens and eliminates all the nonproductive calls such as answering machines, busy tones, fax tones, etc.
It also minimizes the time that the agent spends between the calls to deliver the maximum productivity. Besides it also reduces the occurrence of calls when the agents are engaged taking calls and no agent is available to make calls. Overall, it allows the agents to talk directly to the answered call!s and increase their productivity.
redCloud with its hosted predictive dialing services is focused to offer a solution that allows the call centers to get the optimum results, along with reduced downtime, increased call ration and agent’s productivity, minimal unproductive calls and maximum leads utilization. Their services allow their clients to minimize their labor waste by upto 72 %.
“At redCloud, with our hosted predictive dialing services we are focused to offer a solution to our customers which allows them to maximize the results of their outbound campaigns and increase their overall business potential.” Stated, Dan Pierson.
For more information, please visit: www.redCloudinc.net