April 24, 2012 (Powerhomebiz.com) iYogi, the leading independent provider of on-demand remote tech support services, today announced that it is expanding its service delivery capabilities from remote to onsite by adding local Tech Support Engineers to its base of 5000 remote tech experts. iYogi has launched Business NonStop, a platform to recruit and deploy local on-site tech support engineers with skills across a broad range of technologies including computers, networks, consumer electronics and security products.
iYogi will initially recruit 1,000 local Tech Support Engineers across the United States to build the Business Nonstop network, connecting iYogi’s customers with local certified technology experts. iYogi will also extend its cloud services delivery platform, iMantra, to the network, thereby enabling local support engineers to provide comprehensive, high-quality services to iYogi’s growing subscriber-base. To power Business NonStop, iYogi has partnered with Work Market, the leading platform that helps businesses manage networks of verified professionals across all industries.
“Technology adoption by consumers and small businesses is increasing across multiple platforms and devices. This is driving a growing need for on-demand tech support services ranging from installation assistance, usability and break-fix support. While we have been at the forefront of helping consumers and small business meet these needs via our global remote delivery model, this partnership with U.S.-based support engineers will enable onsite services and further enhance our offerings to iYogi’s subscribers,” said Uday Challu, chief executive officer and co-founder, iYogi.
“Through our partnership with Work Market, we are providing an opportunity for local tech support engineers to expand their businesses in the growing tech support market. iYogi is excited to partner with local Tech Support Engineers for the next phase of our growth.”
“We are delighted to partner with iYogi to create high-growth opportunities for Tech Support Engineers. The Work Market platform is designed to facilitate businesses access to an on-demand scalable work force along with all necessary tools to manage them,” said Jeffrey Leventhal, chief executive officer and co-founder, Work Market. “Our software is modular, flexible and highly customizable to suit the different needs of organizations. iYogi and its customer network can expect to benefit from our proven platform, simplifying end-to-end management of contracted workforces across the country.”
iYogi has built its service portfolio through an understanding of the unique dynamics across its base of close to two million users in key geographies. Today it is the largest online aggregator of tech support service requests. iYogi will compliment its remote delivery model by expanding its base of experts through on-ground tech support engineers.
For more information on joining the iYogi Tech Support Engineers’ network visit http://www.businessnonstop.com/ .
About iYogi
iYogi is a global on-demand services company that provides comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia and GCC states. iYogi’s proven global delivery model, including proprietary iMantra technology and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit http://www.iyogi.com .
About Work Market
Founded in 2010, Work Market’s mission is to make work what it was meant to be. People use Work Market to manage their careers as independent professionals, and to build networks of distributed contract resources; they discover new work opportunities and stay connected to their clients and contractors. Work Market is a privately held company founded by Jeffrey Leventhal and Jeff Wald, with Fred Wilson (Union Square Ventures) and Mo Koyfman (Spark Capital) as investors.
Workmarket has offices in New York, NY, and Washington, DC. For more information, see http://www.workmarket.com/contact
This is really very good news that iYogi is going to expand its service delivery capabilities from remote to onsite. But what will be its qualification and experience criteria for the applicants ?
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